Support

Cleanup scans your device for cache, temporary files, and similar data to help you free up storage. Scanning and deletion are performed on your device. Review each item carefully before confirming deletion.

Your photos, videos, and other files are processed locally on your device during scanning and cleanup. The Service Provider does not collect or transmit the contents of your personal files as part of the cleanup process. For more details, see our Privacy Policy.

Deletion actions initiated through Cleanup are generally permanent and may not be reversible. We recommend backing up important photos, videos, and documents before using cleanup features.

1. Make sure Cleanup has the required permissions in your device Settings (e.g., Photos, Storage).
2. Restart the app and try scanning again.
3. Update Cleanup to the latest version from the App Store.
4. If the issue continues, contact us at cleanup@kxwlitech.com with your device model and iOS version.

1. Open the Settings app on your iPhone
2. Tap your name at the top, then tap Subscriptions
3. Select Cleanup
4. Tap Cancel Subscription

Alternatively: Settings > iTunes & App Store > Apple ID > View Apple ID > Subscriptions > Cleanup.

Subscriptions and payments are managed by Apple. We cannot issue refunds directly. To request a refund, sign in with your Apple ID at reportaproblem.apple.com, select Cleanup, and follow Apple's refund process. Apple typically responds within 48 hours. For more information, see Apple Support.